Privacy Policy
Information We Collect
When you work with RippleWebDev, we collect information that helps us deliver better testing solutions and support. We're upfront about what we gather and why it matters for your development process.
| Data Type | Purpose | Collection Method |
|---|---|---|
| Contact Information | Project communication and support | Forms, emails, phone calls |
| Project Requirements | Custom framework development | Discovery sessions, documentation |
| Technical Environment Data | Framework compatibility and optimization | System analysis, integration testing |
| Usage Analytics | Framework performance improvements | Automated monitoring tools |
How We Use Your Information
Your data serves specific purposes that directly benefit your testing automation goals. We don't sell information or use it for anything beyond improving our service to you.
- Designing automated testing frameworks tailored to your specific technology stack
- Providing technical support and troubleshooting assistance
- Sending project updates, security patches, and framework enhancements
- Analyzing framework performance to identify optimization opportunities
- Ensuring compatibility with your existing development tools and processes
- Maintaining secure access to your testing environments when authorized
Information Sharing and Disclosure
We keep your project information confidential. Here's exactly when and why we might share certain data, always with appropriate protections in place.
Third-Party Integrations
When your testing framework needs to integrate with third-party tools (CI/CD platforms, monitoring services, etc.), we may share necessary technical configuration data. You'll always know what's being shared and why.
Legal Requirements
We comply with Taiwan's Personal Data Protection Act and may disclose information if required by law, court order, or to protect our rights and your security.
Business Transitions
If RippleWebDev undergoes a merger or acquisition, your information would be transferred under the same privacy protections. You'd be notified of any changes to data handling practices.
Your Privacy Rights
You have meaningful control over your information. These aren't just legal requirements — they're practical tools for managing your privacy.
Access Your Data
Request a complete copy of the information we have about your projects and account. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in our records. This helps ensure your testing frameworks work with accurate specifications.
Delete Your Information
Request deletion of your personal data, with some exceptions for completed project documentation and legal compliance.
Restrict Processing
Limit how we use your information while we address concerns or disputes. Your frameworks will continue working normally.
Data Portability
Take your project data with you if you switch to another testing provider. We'll provide technical specifications and configurations.
Opt-Out Rights
Stop receiving non-essential communications while keeping critical security and support notifications active.
Data Security Measures
Security isn't an afterthought in testing frameworks — it's fundamental. We apply the same rigor to protecting your information that we bring to securing your automated testing infrastructure.
Encryption Standards
All data transmission uses TLS 1.3 encryption. Stored data is encrypted using AES-256 with regularly rotated keys managed through secure key management systems.
Access Controls
Team members access your information only when necessary for your project. All access is logged, monitored, and requires multi-factor authentication.
Infrastructure Security
Our systems are hosted in SOC 2 certified data centers in Taiwan with redundant security measures, regular penetration testing, and 24/7 monitoring.
Incident Response
If a security incident affects your data, we'll notify you within 72 hours with details about what happened and steps we're taking to address it.
Data Retention and Deletion
We keep your information only as long as it serves a purpose for your testing needs or legal requirements. Here's our retention schedule and what happens when data reaches its end of life.
- Active project data: Retained throughout project duration plus 2 years for support and warranty purposes
- Contact information: Kept for 5 years after last interaction unless you request earlier deletion
- Framework configuration data: Stored for 3 years to support updates and compatibility maintenance
- Usage analytics: Aggregated data retained for 1 year, individual usage data deleted after 6 months
- Support communications: Maintained for 3 years for service improvement and dispute resolution
- Billing records: Kept for 7 years as required by Taiwan financial regulations
International Data Transfers
While RippleWebDev operates primarily from Taiwan, some of our infrastructure partners and tools may process data internationally. We ensure appropriate safeguards are in place for any cross-border data handling.
Cloud Infrastructure: We use cloud services that may store data in multiple regions for redundancy and performance. All providers meet international privacy standards equivalent to Taiwan's Personal Data Protection Act.
Third-Party Tools: Development and monitoring tools we integrate with your testing frameworks may process data internationally. We maintain data processing agreements with all such providers.
Cookies and Tracking
Our website uses minimal tracking to improve your experience and help us understand how developers find and use our services. You have control over most of these technologies.
- Essential cookies: Required for basic website functionality and secure login sessions
- Analytics cookies: Help us understand which content is most helpful for developers
- Preference cookies: Remember your settings and customization choices
- Performance cookies: Monitor website speed and identify technical issues
You can disable non-essential cookies through your browser settings without affecting our ability to deliver testing framework services.
Policy Updates
Privacy practices evolve with technology and regulations. When we update this policy, we'll notify you in advance and explain what's changing and why.
Privacy Questions and Requests
Privacy Officer: Sarah Chen, Lead Developer Relations
Email: privacy@ripple-webdev.com
Phone: +886-2-2252-0886 (ext. 101)
Address: No. 198號, Fuxing N Rd, Zhongshan District, Taipei City, Taiwan 10491
Response Time: Most requests processed within 5 business days
Last Updated: January 15, 2025. This policy applies to all information collected by RippleWebDev through our website, services, and direct communications. For specific questions about how this policy applies to your testing framework project, reach out to our privacy team.